It's critical that you enter accurate information on every part of the label-ordering process.  If you use inaccurate data, FedEx charges us an additional fee—then we pass that fee on to you. You'll see it on your credit card statement. This isn’t fun for any of us, and it’s worth avoiding.

INCORRECT ADDRESS

When ordering your shipping label, do NOT put a PO Box in the address fields. Only US postal trucks can deliver to a PO Box and FedEx will not be able to complete that delivery without an address correction.

When FedEx attempts to deliver your package, but it turns out to be the wrong address, or the address doesn’t exist, they get annoyed. And they charge extra.

Please double-check your addresses and enter them accurately. 2588 Anywhere Drive is not the same as 258 Anywhere Drive, nor 3588 Anywhere Drive, nor 8835 Anywhere Avenue. The 90210 zip code is not the same as the 90201 zip code.

Each of those variations will incur an address correction fee of $22.50, which we will charge to your credit card. Please double check your address info for 100% accuracy.

If you realize you have entered the wrong address after the package has been handed over to FedEx, it's critical that you contact us at 303-347-0400 or Contact Us. There may still be a fee charged to make the change, but if caught early enough, we can facilitate a change of address on the label before the package goes off in the wrong direction or gets lost.

DIMENSIONAL WEIGHT

FedEx measures your package with lasers, and if they determine your package is bigger than you said—bam!—additional fee.

IMPORTANT NOTE: The measurements shown on your box, say 12x9x6 inches, indicate the internal size of the box. This is the standard used by the packaging industry. However, FedEx measures the external size of the box, and they round up to the nearest inch. FedEx may measure our popular 12x9x6 box as 12x9x7 inches—and that's what they charge for.

Measure the outside of your sealed box accurately. Round up to the nearest inch. Enter your information correctly. Measure twice. Double-check your work. Seriously.

INCORRECT WEIGHT

Incorrect Weight shipping charge corrections occur when the weight of a package is greater than the weight indicated at the time of shipping, or it's greater than the dimensional weight (see above).

To avoid Incorrect Weight shipping charge corrections, use any standard scale and round up any fraction of a pound to the next full pound. Enter that number into the GreenlineShipping.com interface—accurately, please.

If you estimate the size or weight of your package as larger/heavier than it really is, there will not be any penalty fees added, but you will have paid more for that shipment than you needed to. 

FEDEX SIZE LIMITS

Large and/or heavy packages

A shipment is considered an "oversized package" when:

• Its longest side exceeds 96"
• OR it's length plus its girth [(2 x width) + (2 x height)] exceeds 130 inches, but does not exceed the FedEx maximum size of 165 inches
• OR its weight exceeds 90 pounds but does not exceed the FedEx maximum weight of 150 pounds

If your package meets any of these criteria, FedEx will add an Oversize Surcharge, and this is not cheap!

• Express or Ground - ranges between $160 to $205 depending on shipping zones*
• Home Delivery - ranges between $190 to $240 depending on shipping zones*

Regardless of the actual weight of your box, if it exceeds the dimensions listed above, it will be charged as a 90 pound box, at a minimum...plus the extra surcharge! 

Peak Oversize Surcharge: And if that weren't enough, if you ship such a large box during the "peak" holiday season (which runs from October into January) there may be an additional charge of $39.50.*

Packages with an actual weight of more than 150 pounds, OR that exceed 119 inches in length, OR exceed a total of 165 inches in length and girth, as measured to determine their billable weight, are not accepted for transportation. If you manage to sneak a package into the system that exceeds these maximum dimensions, you will get hit with a massive shipping bill! So don't do it! 

*as of January 1, 2024

TIP: When you measure your package, be sure to measure the bulges. Bulges will push some larger boxes over the limit.

ADDITIONAL CHARGES

Additional Handling charges will be applied to the following:

• Any article that is encased in an outside shipping container made of metal or wood
• Any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container
• Any package with the longest side exceeding 60 inches or its second-longest side exceeding 30 inches
• Any package with an actual weight greater than 70 pounds

FedEx also reserves the right to assess the Additional Handling Charge for any package that, at their sole discretion, requires special handling.

Please do not try to get cute or creative with your packaging. If FedEx charges GreenlineShipping.com an additional handling charge, then we will charge you that same additional charge. It’s not fun, but it’s fair.

Residential Delivery Charges

FedEx defines a residence as a location that is zoned as a residence, including a business operating out of a home. If you’re growing plants in your spare bedroom, sorry—it’s still a residence.

You can avoid Residential Delivery charges by having your shipments held for pickup at your recipient’s nearest FedEx Ship Center.

Minimum Priority Overnight Charge

The FedEx minimum charge for a Priority Overnight package is currently $28.00. That is the lowest cost we can offer on a Priority Overnight package regardless of your individual discount. This is not an issue most of the time, but a minimum charge could come up if you are sending very small/lightweight packages and they are not traveling very far. 

CONTACT INFO

Provide accurate email and phone numbers so Greenline Shipping and/or FedEx can reach you in the event that something goes awry with your shipment. Critical tracking updates are sent to the emails you provide, so make sure they work!

Accurate information and measurements are always best for your bottom line. Double and triple check all your details for the smoothest shipping process possible!

We charge you based on the information you provide when you book a shipment.

FedEx charges us based on their measurements. If your package measures larger or heavier than you entered, or if your shipment incurs additional charges such as address corrections or additional handling, FedEx charges us additional fees. 

When we receive the invoice from FedEx (typically two weeks or more after your shipment), we charge you for these additional fees.

To minimize these additional fees, please make sure you're entering accurate information. Click here to learn more about additional fees.

From time to time you'll need to update your billing address, card number, expiration date or CSC code. This is easy to do:

• Log in to your account
• Select "Manage Account" and then "Payment Methods" 
• Delete any expired and faulty card listings
• Select "Create Payment Method"
• Enter new/updated card info

If you must update your card info while you are booking a shipment, you have to leave the shipping process, update the card info then start booking your shipment over again.

Shipping Services

If your shipment was canceled for any reason and you did not use your shipping label, we can void the label and issue you a 100% refund. This is a super simple and quick process. Contact Us with the tracking number of your unused label.

To guarantee on-time arrival, check out Greenline Shipping Insurance.

Shipping and Packaging Supplies

We guarantee your satisfaction. For a refund, please notify us of your dissatisfaction and return the product within 14 days of your purchase. We will refund the price of your purchased products. You are responsible for the cost of return shipping. Please Contact Us with your order number to initiate a return.

All shipping supplies are sent to you via FedEx Ground. Contact Us for expedited air shipping.

Shipping kits - Free!

Cases of insulated boxes - Free!

For all other products:

• Orders up to $49.99 - $10.75
• Orders $50 to $69.99 - $13.95
• Orders $70 to $89.99 - $14.95
• Orders $90 to $109.99 - $15.95
• Orders $110 to $149.99 - $19.95
• Orders $150 to $249.99 - $25.95
• Orders $250 to $299.99 - $32.95
• Orders $300 to $349.99 - $37.95
• Orders $350 to $399.99 - $45.95
• Orders $400 to $499.99 - $59.95
• Orders $500 to $599.99 - $69.95
• Orders $600 to $699.99 - $85.95
• Orders $700 to $799.99 - $95.95
• Orders $800 to $899.99 - $115.95
• Orders $900+ - $125.95

If you have an unusually bulky, heavy, or extra large order, feel free to call us for a custom shipping quote. We may be able to save you money compared to the standard flat fee structure. We reserve the right to change shipping rates at any time.